Dos and Don’ts for Interpreters Using Technology

Technology has transformed interpreting, offering convenience and new ways to connect with clients. Video calls, online platforms, and AI tools are now part of many interpreters’ daily work. While these tools are powerful, using them effectively requires awareness and care. Here’s a guide to help interpreters navigate technology successfully.

Dos

• Do prepare your tech in advance. Test your microphone, camera, and internet connection before each assignment to avoid disruptions.

• Do ensure confidentiality. Use secure platforms and follow data protection guidelines to keep sensitive information safe.

• Do adapt to remote environments. Practice clear speech, good camera positioning, and eye contact to maintain professionalism during video interpreting.

• Do use tech as a support tool. Glossaries, notes, or AI-assisted transcription can help improve accuracy without replacing your judgment.

Don’ts

• Don’t rely solely on AI. Automated tools cannot understand nuance, tone, or cultural context, which are critical in professional interpreting.

• Don’t ignore technical glitches. Address connectivity issues promptly, and have a backup plan, such as a phone call, to continue the session smoothly.

• Don’t compromise ethics. Technology should never override your responsibility for accurate, impartial, and confidential interpretation.

• Don’t multitask. Avoid distractions or running other applications during a session; your full attention is required to interpret effectively.

Technology is a powerful ally for interpreters, but it works best when paired with professional skills, ethics, and preparation. By following these dos and don’ts, interpreters can harness digital tools without compromising the quality and reliability of their service.